Return & Refund Policy
At Paris Industry, we strive to ensure customer satisfaction while maintaining transparency and compliance with Google Merchant Center policies.
Return Eligibility
Customers may request a return within 15 days of delivery, subject to the following conditions:
- The item must be unused, unworn, and in its original condition
- The item must be returned in original packaging, including tags and accessories (if applicable)
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale or non-returnable
- Products damaged due to misuse, negligence, or improper handling
- Items returned without original packaging or in used condition
Return Process
To initiate a return:
- Contact us at support@parisindustry.com within 15 days of receiving your order
- Provide your order number and reason for return
- Our team will review and provide return instructions
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost returns
Refund Policy
Once your returned item is received and inspected:
- You will be notified of approval or rejection of your refund
- If approved, refunds will be processed to the original payment method
Refund Processing Time
- Refunds are initiated within 3–7 business days after approval
- The time required for the refund to reflect in your account may vary depending on your bank or payment provider
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photo evidence of the issue
In such cases, we will offer a replacement or full refund, including any applicable shipping costs.
Order Cancellation
- Orders can be cancelled before shipment by contacting our support team
- Once an order has been shipped, it cannot be cancelled and must follow the return process
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check with your bank or payment provider
- Contact your credit card company (processing delays may occur)
- If the issue persists, contact us at support@parisindustry.com
Policy Compliance & Fair Use
We monitor return activity to prevent abuse. Excessive or fraudulent return requests may result in refusal of service or account restrictions.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: support@parisindustry.com
We are committed to resolving all issues fairly and in a timely manner.