At Paris Industry, we strive to ensure customer satisfaction while maintaining transparency and compliance with Google Merchant Center policies.

Return Eligibility

Customers may request a return within 30 days of delivery, subject to the following conditions:

· The item must be unused, unworn, and in its original condition

· The item must be returned in original packaging, including tags and accessories (if applicable)

· Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

· Items marked as final sale or non-returnable

· Products damaged due to misuse, negligence, or improper handling

· Items returned without original packaging or in used condition

Return Process

To initiate a return:

1. Contact us at support@parisindustry.com within 30 days of receiving your order

2. Provide your order number and reason for return

3. Our team will review and provide return instructions

Returns sent without prior approval may not be accepted.

Return Shipping

· Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect

· We recommend using a trackable shipping method, as we are not responsible for lost returns

Refund Policy

Once your returned item is received and inspected:

· You will be notified of approval or rejection of your refund

· If approved, refunds will be processed to the original payment method

Refund Processing Time

· Refunds are initiated within 30 business days after approval

· The time required for the refund to reflect in your account may vary depending on your bank or payment provider

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

· Contact us within 48 hours of delivery

· Provide clear photo evidence of the issue

In such cases, we will offer a replacement or full refund, including any applicable shipping costs.

Order Cancellation

· Orders can be cancelled before shipment by contacting our support team

· Once an order has been shipped, it cannot be cancelled and must follow the return process

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check with your bank or payment provider

2. Contact your credit card company (processing delays may occur)

3. If the issue persists, contact us at support@parisindustry.com

 
Customer Support

Business Name: Paris Industry (A brand of Paris Perfumes Ind LLC)
Business Hours: Monday – Friday, 9 AM – 6 PM (Gulf Standard Time – GMT+4)

Response Time: Within 1 Business Day
Phone: +971 54 444 7594

Email: support@parisindustry.com
Address:Paris Industry Industrial Area 10,
Near Qemat Al Madina Supermarket,
5927, United Arab Emirates